CBD IT offers Full Managed IT Services where we act as your offsite IT department. Our team prevents and handles IT disasters so you are not putting your business at risk.

Our Full Managed IT Services offering consists of the following:

• Support by a team of 20+ ICT Specialists
• A dedicated Technical Account Manager 
• Unlimited IT support during business hours – 6:30am to 6.30pm (M-F)
• After hours call out available
• Credit 50% of the audit fee
• 24/7 monitoring on critical devices such as servers
• Onsite service technicians
• “1 Stop Shop” IT department
• Proactive resolution of issues
• General consultation included in contract
• Actively building client relationships
• Fixed monthly contracts

You can access this service as a contractual agreement or on a pre-paid service where you prepay a set number of hours.

CBD IT can offer your business the perfect Cloud Computing solutions so you can save on hardware costs and have remote access to your emails and files almost from anywhere in the world.

Whilst Cloud Computing seems like the latest IT craze, it’s actually been around for the past decade. Cloud Computing is simply a ‘virtual’ server and a way to store your data without needing certain hardware and software.

Benefits of Cloud Computing include:

• Saves you money on unnecessary hardware and software you would have otherwise needed to purchase
• Virtual access to your files and emails remotely
• Automatic upgrades
• Huge storage capacities
• The risk of data loss lies with your host
• Security and peace of mind
• If your business takes off, your IT infrastructure can easily support the rapid growth

Once CBD IT conducts an IT Audit on your business, we will recommend the best Cloud solutions for you. Like everything, the Cloud is a fantastic solution however, it has its own set of limitations.

Our IT Audit will highlight this to your business and offer alternative storage solutions

CBD IT can help your business create a Business Recovery Solution (BRS) in the event that an unexpected disaster such as a fire, flood or power outage occurs.

We design, develop and implement a proven BRS for your business to ensure that your systems are quickly and accurately restored should a disaster or unexpected event occur.

CBD IT highly recommends that any business implement this type of service, as it ensures peace of mind for any business owner.

CBD IT have a dedicated team of technical support experts ready to take your calls Monday to Friday 6.30AM to 6.30PM with an after hours call service for all other times.

Just like having your very own IT Helpdesk, CBD IT are just a phone call away when to help you with any difficulties or questions about your IT arrangements.

The CBD IT team consists of highly experienced IT support engineers, armed with the latest help desk ticketing, remote support consulting tools and diagnostic software. We are able to provide 1st level through to 3rd level desktop, server and application support. 

The CBD IT Operations Helpdesk centre also provides proactive 24 hours, 7 days a week monitoring of routers, firewalls, servers, desktops and other equipment. 

CBD IT is partnered with some of the key providers of hardware and software worldwide, aligning us with the very best of what the IT industry has to offer.

Our strong partnerships make it possible for us to provide you with a complete set of solutions including, software licensing, hardware and infrastructure at the best possible prices. 

With our highly experienced senior IT Consultants, we can provide a range of consulting activities to you, including Strategic IT planning, Application Software Development and Business Analyst roles.

You will have access to our skilled staff, where you will get the expertise you need without the overheads of adding an IT employee to your payroll.

At CBD IT, our network and server IT engineers are highly experienced in delivering a range of infrastructure projects for your business including: Networking, Server and Storage, Virtualization, Security, VOIP telephony services and more.

We also assist clients to appoint the right vendor for software implementations such as Microsoft’s Dynamics CRM and Microsoft SharePoint.

So engage CBD IT for your next project to ensure you’re getting the right IT solutions for your business.

Your Office in the Cloud

Microsoft’s Office 365 is gaining traction in Australia, and CBD IT has partnered directly with Microsoft to bring it directly to your company! Microsoft Office 365 is the subscription-based Office software that you know, plus additional tools that help you and your employees work better together from anywhere in the world. Additionally, Microsoft has engineered Office 365 to be easily deployed and managed throughout your everyday business activities all while being cost effective.

Elements of Office 365

1. Business-class email and calendars
2. Online conferencing
3. Instant messaging and Skype connectivity
4. Corporate social network
5. Simple file storage and sharing
6. Mobile Apps for your devices

Office 365 and your Company

Reliability: Office 365 is available with a guaranteed 99.9% uptime

Security: protected by state of the art Microsoft security

Administration: Easy to deploy and manage

Up to date: versions automatically updated with no cost

Active Directory Integration: manage user credentials and permissions

Support: telephone and site support from iQuest Technicians.

iQuest Can Get Your Business in the Cloud

Here at iQuest, we use Microsoft Office 365 every day to stay productive and proactive with our customers. As an official Microsoft Partner, we are looking to bring Office 365 to small and medium size businesses across Australia. We can assist you in the transition and management of Office 365, and ultimately get your business in the cloud!

iQuest can have the expertise to project manage these solutions on the client’s behalf. We assist you to select the right vendor for project implementations.

What is Microsoft Dynamics CRM?

Microsoft’s Dynamics CRM software is one of the most powerful ways to efficiently track, manage and record data about your clients.

Dynamics is a business solution, which captures real time information in order for your organisation to manage clients and your business from the beginning.

Dynamics is available in the cloud or on your servers – whatever is most suitable for your organisation.

Dynamics software include;

• Sales: record touch points, manage opportunities, collaborate content, sales intelligence, social selling and planning & management
• Service: cross-channel service, self-service, agent enablement, field service, knowledge, service intelligent
• Marketing: marketing resource management, multi-channel campaigns, lead management, sales collaboration, social marketing, marketing intelligence
• Social: social listening, social analytics, social engagement, social CRM
• Enterprise resource planning (ERP): finding the right solution for the size of your organisation to manage your entire business from financial and supply chain management to manufacturing and operations.

For more information visit https://www.microsoft.com/en-au/dynamics/default.aspx